



FAQs
What is Cosmosentials?
Cosmosentials is a digital platform for solving all your skin and hair related concerns. We believe that beauty starts with self-care. You can also browse through all of these dermatologist-recommended skin & hair products on our online store.
What is the cost of shipping?
Enjoy free shipping on all prepaid orders. Orders up to ₹499 incur a ₹49 shipping fee, while orders above ₹499 qualify for free shipping.
How long will it take for the order to reach me?
From the time of shipping, it will take about 2-5 days for your order to reach you. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. Estimated delivery times are indicative and there might be unavoidable delays. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We try our best to get your products to you on time. In case of delays beyond the expected delivery date, please contact us at cosmosentials@gmail.com (mail or WhatsApp) and we’ll resolve your query promptly.
How are returns processed?
Once your return request is received, a pick-up is organised within 5–7 business days. The product is then sent to our warehouse for quality inspection. A refund is initiated post quality check approval.
Can I cancel my order?
You can cancel your order before it is dispatched by contacting our customer support. Once dispatched, cancellation is not possible.
How long does it take to receive a refund for a returned product?
The refund process takes around 1 week after the return is picked up and the product passes quality check at our warehouse.
Can I track my order once it is shipped?
Once your order is dispatched, you’ll receive an email with tracking details. You can track your package 24 hours after dispatch from our location in Patna.